Installation & Service Engineer - Laboratory & Industrial Equipment
About AGI
Founded in Japan, AGI Group is a global engineering and technology company serving high-value chemical, pharmaceutical, energy and advanced materials industries. With a strong heritage in precision engineering and long-term customer partnerships, AGI-UK, based in Royston, has evolved from its manufacturing roots into a global solutions provider, supporting customers across the full product lifecycle — from laboratory innovation through to pilot and production scale.
Role Overview
As our UK Service Engineer, you’ll be the hands-on expert that our customers rely on —by installing systems, diagnosing issues, and delivering high-quality repairs and upgrades (warranty and non-warranty). You’ll also use the Zoho support ticket workflow, helping ensure customers get fast, practical answers and a great service experience.
The role reports to the AGI UK Head of Engineering.
Hybrid role mainly based from Royston and to/from the customer site.
Requirements
Onsite installations, service and repairs (UK customers) – 40% (approximate)
- Deliver onsite installations and support remote/online commissioning as needed, including frequent global travel and within the UK. Often as a 2-person team.
- Own product pre-install readiness and sign-off with both the customer and production.
- Follow safe work practices and apply to all customer site health &
