ABOUT AUTHORIUM

Authorium is a high-growth GovTech SaaS company transforming how government agencies manage administrative operations. Our platform serves state, local, and federal agencies, and we sit at the intersection of modernization, public service, and AI developments. Our team moves fast, wears multiple hats, and build for impact.

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE

We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product.

You will develop a deep understanding of each customer’s workflows, usage patterns, and operational needs, paired with an equally deep understanding of how Authorium works under the hood: translating customer technical usage and needs into structured input for Product, and translating product roadmap and capabilities into language non-technical customer leadership can act on.

You will carry a portfolio of customer accounts and be accountable for adoption metrics, understanding user experience, customer health indicators, potential expansion signals, and ultimately be measured by retention outcomes. You will be the connective tissue between our customers, our product organization, and our revenue team.