Customer Success Manager - Marketplace

Customer Success Manager - Marketplace Torch Dental  | Full-time About Torch Dental Torch Dental is a high-growth, venture-backed vertical SaaS company transforming how dental practices run their businesses. Our mission is to give every dental office the modern software, automation, and visibility they need to operate efficiently and profitably.  About the Role Customer Success Manager is a foundational role focused on delivering an exceptional customer experience and driving value across a book of small to mid-sized accounts. You’ll guide customers through onboarding, support their early adoption, and proactively work to retain and grow their relationship with Torch. In this role, you’ll use core skills in customer engagement, platform expertise, and will be heavily focused on retention and renewals. You’ll also play an important role in capturing customer feedback, identifying patterns, and collaborating cross-functionally to improve the overall experience. This is a great opportunity for someone eager to build a career in Customer Success with a fast-growing, customer-obsessed team.     What you’ll do Customer Relationship Management Own a portfolio of complex customer accounts from onboarding through early adoption to renewal, ensuring a smooth and supportive experience. Drive product usage and value through regular check-ins, education, and support touchpoints. Understand customer goals and challenges and ensure Torch is delivering on their needs. Track account health,