Customer Support Assistant (f/m/d

Purpose of Position

As a Customer Support Assistant, you will be responsible for delivering consistently high-quality support experiences, ensuring every customer interaction is accurate, professional, empathetic and solution-focused while ensuring timely and comprehensive responses. You will develop a strong understanding of clients' needs, goals and frustrations, helping to create positive experiences across every interaction within the Platform Services Support Team.

The role supports the delivery of agreed service levels for Bronze clients through the consistent execution of high-quality support activities, timely follow-up and proactive outreach where required.

Working closely with other Platform Services functions and support teams across the business, you will help optimise content, processes and tools to ensure customers receive reliable, efficient and effective support.

We are committed to maintaining the highest standards of quality, balancing speed with accuracy, empathy and ownership. By continuously improving the customer experience, increasing self-service adoption and reducing avoidable support requests, you will play an important role in delivering a first-class support experience.

A fantastic opportunity to be part of a global, fast-paced and dynamic team where qualit