Customer Success Director

As a Customer Success Director - Enterprise at Backbase, you will play a pivotal role in deepening and expanding strategic partnerships with key enterprise customers across the region. As a trusted advisor, you’ll be responsible for nurturing executive-level relationships, guiding customers through every phase of the Backbase journey, and collaborating cross-functionally to drive exceptional customer satisfaction, retention, and growth. Your work will involve shaping and executing success strategies that not only maximize product adoption but also ensure customers derive long-term value from Backbase solutions.

With a strong focus on regional and bank-specific goals, you will be instrumental in driving advocacy, expanding revenue opportunities, and serving as the voice of the customer. Additionally, you’ll mentor and empower team members to enhance their performance and grow their careers within Backbase.

In summary:

• Drive adoption of Backbase Platform and Marketplace Partners;
• Grow revenue with existing customers;
• Be the Voice of The Customer with a passionate focus on customer needs ;
• Be relentlessly focused on ensuring our customers are advocates of Backbase;
• Mentor team members to enable their performance and career growth.