Customer Success Manager
🚀 Ready to Turn Customers Into Raving Bizzy Fans?
Bizzy finds relevant leads for your business. Most of Europe's economy is small companies, and most sales tools were never built to find them. We start from the companies that are officially registered, so our customers find the companies that fit, the person to speak to and a reason to get in touch now.
That only works if customers get real value out of Bizzy every week, and that's where you come in. As Customer Success Manager you own a group of accounts from the kick-off to the renewal and the upsell. You work closely with Sales, Product, Engineering and the rest of the CS team.
📍 The role is based in our Ghent office. You’re in the office three days a week and can work from home on the other two.
🔥 Here’s what you’ll be doing:
Own your book of business: You’re the main contact for your accounts. Their renewals and their expansion are your number.
Start customers right: When Sales signs a deal, you take over, run the kick-off and onboarding, and get the customer to their first useful list quickly.
Drive adoption: You follow how each account uses Bizzy. Then you train and coach the users until every licence gets
