Senior Helpdesk Engineer
Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.
Job Summary
Blend IT runs three complementary teams: Helpdesk (day-to-day employee productivity, including hands-on fleet and identity operations), Infrastructure & Projects (platform-level architecture for the systems, SaaS, and automation tooling IT depends on), and Enterprise Apps (Finance, GTM, and People Ops stacks).
We're hiring a Senior Helpdesk Engineer to be the bridge between the T1 queue and Helpdesk's project work: own escalations that go past Tier 1, and take Helpdesk-driven projects, especially the AI-and-automation-first initiatives that keep getting pulled off track by day-to-day capacity, from kickoff to finish without needing someone else to close the
