Customer Specialist

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Customer Specialist, your role is to provide personalized support to customers, resolving inquiries and issues accurately and efficiently while building strong relationships and contributing to service improvement strategies.In this role, you will focus on billing and subscription support for individual consumers, along with the product and account questions that come with them. You will work closely with internal teams to ensure seamless customer experiences and stay updated on product knowledge to deliver informed support. You will handle more complex or sensitive customer interactions and function as subject matter expert. With deep product knowledge and customer service expertise you will contribute to process improvement and continuously elevate