Customer Success Manager

We're looking for a Customer Success Manager to own the post-sale relationship with our merchant and enterprise partners — from onboarding through renewal and growth. You'll be the primary point of contact and trusted advisor for our customers, the internal voice that champions their needs, and the person who keeps their accounts healthy and growing. You'll also work AI-native, using AI tools daily to move faster and solve problems most people would escalate and wait on. Customer relationship management: onboard and launch new customers, serve as their primary point of contact, and build relationships with key decision-makers within customer organizations

● Retention & growth: monitor usage data and account health, identify and get ahead of churn risk, and run regular check-ins and QBRs

● Product feedback loop: be the voice of the customer internally, and help drive priority on our product and engineering roadmap

● Cross-functional coordination: partner closely with leadership, supply, support, sales, and product to resolve issues and drive outcomes for your customers

● Metrics ownership: own and report on ARR, churn, and NPS for your book of business

● Use AI tools day-to-day — drafting account summaries and QBRs, analyzing account health data, automating

repetitive reporting, and accelerating issue triage — as a core part of how you work, not an occasional add-on

● Contribute to building scalable customer success processes as