Posted 1mo ago•St. Louis, MO
Sr. Service Desk Analyst
SeniorOn-site (St. Louis)Salary undisclosed
Job Description
If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.
ABOUT THE ROLE
The successful candidate will help administer and manage the technology our designers rely on to develop design solutions for leading health, education and business organizations. You will have to know or learn a little bit of everything that happens within the office relative to IT, source answers from vendors and escalate as required within the IT group. You will perform as a mid level specialist or subject matter expert, responsible for providing advanced technical support, troubleshooting complex issues, and mentoring less experienced analysts.
- Provide end user support for local and remote users. 70% of the responsibilities revolve around level 1, level 2 and level 3 support tickets and troubleshooting.
- Beyond end support, responsible for application support, configuration and maintenance of architecture and engineering specific applications and act as an application owner between end users, other IT and application vendors.
- Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores.
- Act as a subject matter expert for AEC industry appli
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