Data Scientist
Data Scientist
🌍 UK (Remote or Hybrid, it’s up to you!)
💰 Dependent on experience
📈 Be part of our success with the opportunity to join our company equity scheme
🦸♀️ The Role 🦸♀️
Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next.
We're hiring a Data Scientist to join the team and help build and ship the next generation of that stack.
👉 What you'll be doing:
Unlike many companies, we use our own custom models, specialised for customer feedback, across various parts of the stack: extraction, retrieval, reranking, summarisation, and sentiment analysis. We are also pragmatic and understand that the right solution can be a combination of off-the-shelf LLMs, bespoke fine-tuned models, and sometimes techniques that utilise no LLM at all. This means you will:
