Customer Operations Specialist
We are Clario, a consumer-focused company on a mission to make digital life easy. We’re here to create smart yet simple apps with a human touch, empowering better productivity, security, and lifestyles. With mature products used by millions worldwide and years of in-house product development, we're waiting to unleash your hidden talents and make you sparkle. Join us and let’s go together!
The Role
To support our customers across comments, reviews, email, and in-app channels within one of our mobile B2C products. You’ll work alongside an AI agent and our internal platform to answer questions, moderate conversations, investigate difficult cases, surface bugs, and turn customer feedback into improvements. We’re looking for someone warm, clear, curious, technically comfortable, and relentless about getting customers to the right outcome.
Responsibilities
Own the AI support agent’s day-to-day performance: monitor conversations, manage escalated cases, step in when human judgment is needed, and turn recurring requests into automated workflows that can handle growing support volume.
Manage customer support across live chat and email.
Monitor and respond to comments on Facebook and Instagram, maintaining helpful and respectful conversations.
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