Customer Success Associate

About the Role

Join the customer success team at a B2B SaaS company serving the waste and recycling industry. You will help customers adopt AI-driven sales tools, realize ongoing value, and renew their subscriptions.

What You'll Do

• Manage customer accounts throughout onboarding, adoption, and renewal.

• Create adoption plans and materials, and monitor product usage and engagement.

• Identify accounts at risk by reviewing usage data and customer feedback, then take steps to support retention.

• Answer product questions, troubleshoot issues, and deliver live training for customer teams.

• Lead regular customer check-ins and business reviews to discuss outcomes and return on investment.

• Identify opportunities to expand accounts through additional users, markets, or products.

• Share actionable customer feedback, bug reports, and feature requests with Product and Engineering.

• Keep account records accurate and up to date in the CRM.

What We're Looking For

• One to two years of experience in B2B SaaS customer success, support, or an