Customer Success Manager

Location: Portland (OR), NYC (NY), Boise (ID), and Bozeman (MT)

Reports to: Customer Success Lead

Compensation: $115,000 - $130,000 + equity

About GetWhys

GetWhys is a VC-backed SaaS company building AI-powered customer research and messaging tools for product marketers. Companies like Intel, Verizon, Docusign, and Commvault use GetWhys to understand their buyers and craft better messaging, whether in our web app, in Slack, or directly inside AI tools like Claude. We're a small, fast-growing team with large, happy, expanding customers. 

The Role

You'll own a book of customer accounts end to end: onboarding, adoption, and renewal. Accounts range from fast-moving mid-market teams to large enterprises, so you'll calibrate how deep you go with each. You'll be the person each customer trusts, and the one who spots where GetWhys can do more for them.

This isn't a traditional CS role. Our customers are sharp marketers and researchers doing complex work, and we’re regularly shipping new features for them. You'll get hands-on with how customers integrate GetWhys into their work, and work close