Customer Success Manager

About the Role

Join a customer success team at an AI-powered retail technology company, supporting small and mid-sized retail and e-commerce clients. You will help customers get value from AI-powered shopping tools, while growing into ownership of a larger portfolio and key relationships.

What You'll Do

• Respond to client questions by email and in meetings with a friendly, solutions-focused approach.

• Help clients use the platform effectively and configure and maintain their settings in the product backend.

• Adapt guidance to clients with different levels of technical expertise.

• Share structured customer feedback and product improvement ideas with the Product team.

• Support Sales Managers with product capability reviews and scoping potential upsell proposals.

• Monitor account health, identify expansion opportunities, and gradually take ownership of larger projects and client relationships.

What We're Looking For

• A completed bachelor's or master's degree in business, business informatics, industrial engineering, or a related field.

• Professional experience in a