Deployment Strategist / Success Engineer

About the Role

This posting covers two open seats on the Customer Operations team at a fast-growing AI voice platform: Deployment Strategist and Success Engineer. Deployment Strategists own new customers from contract signature through first production call, turning pilots into recurring revenue. Success Engineers take over after go-live, managing a live portfolio with a focus on adoption, retention, and expansion. Both roles are hands-on, technical, and customer-facing, working daily with AI voice agents that handle thousands of conversations.

What You'll Do

• Scope customer use cases, build and tune voice agents, and manage telephony integrations to bring customers live quickly.

• Design and implement end-to-end integrations into customer tech stacks, including CRMs, dialers, calendars, and ticketing systems using custom function tools and webhooks.

• Monitor agent performance, optimize prompts and conversation flows, and debug integrations and call quality issues in production.

• Own a portfolio of accounts with clear targets: time-to-value and pilot conversion (Deployment), or net revenue retention, logo retention, and usage expansion (Success).

• Lead customer workshops and training s