Founding Forward Deployed Engineer

About the Role

Join an early-stage AI company serving the consumer packaged goods sector as a technical partner to customer operations teams. You will own implementations from initial discovery through go-live, helping customers improve their wholesale workflows and shaping product capabilities through insights from the field.

What You'll Do

• Lead customer onboarding from discovery and integration through configuration, testing, and go-live.

• Work with operators to map purchase-order-to-cash workflows and determine how the platform should support their needs.

• Build and troubleshoot integrations across EDI, ERP, inventory, accounting, and freight systems.

• Translate operational requirements into data models, configurations, and product capabilities.

• Share implementation learnings with engineering and help turn customer feedback into product improvements.

What We're Looking For

• At least 3 years of experience in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role.

• Experience owning customer onboarding end