Junior Customer Success Manager

About the Role

Join a customer success team at an AI-powered retail SaaS company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI-powered customer tools, working alongside an experienced customer success manager as you grow toward owning your own accounts.

What You'll Do

• Respond to client questions by email and in meetings with a friendly, practical, solutions-oriented approach.

• Help clients use AI chat tools effectively and adapt your guidance to their level of technical experience.

• Configure and maintain client settings in product back-end systems.

• Gather and share structured client feedback and product improvement ideas with the Product team.

• Support sales colleagues in assessing product capabilities and scoping potential account expansions.

• Monitor account health, identify growth opportunities, and gradually take ownership of larger projects and client relationships.

What We're Looking For

• A degree in business, business informatics, industrial engineering, or a related field.

• 0-2 years of experien