Senior Agent Product Manager
About the Role
This is a senior, customer-facing role at a fast-growing AI platform company serving the financial services industry. You will own the end-to-end delivery of AI agent implementations for enterprise customers, sitting at the intersection of product, engineering, and customer success. The work directly shapes how financial institutions automate complex customer operations at scale.
What You'll Do
Scope and lead end-to-end implementation projects that embed the AI platform deeply into customer operations and drive measurable outcomes.
Conduct discovery sessions to define customer objectives, requirements, and the operational landscape needed for a successful deployment.
Guide customers in configuring and optimizing AI agent capabilities to address their unique operational challenges and maximize resolution rates.
Analyze performance data continuously to track AI effectiveness, surface insights, and drive improvement.
Serve as the primary technical interface during pre-sales, supporting proof-of-concepts, due diligence, and a smooth transition to implementation.
Collaborate with internal AI, engineering, and sales teams as the voice of the customer to shape the p
