Senior Solutions Engineer

About the Role

This customer-facing role connects the solution sold with the work delivered, from initial discovery through implementation and go-live. As part of the Commercial organization, you will partner with Sales, Customer Success, Product, and Engineering to design practical solutions for supply chain and cold chain customers.

What You'll Do

• Lead technical and process discovery with supply chain, quality, logistics, and IT stakeholders to understand workflows, systems, data, and constraints.

• Deliver tailored product demonstrations and address technical objections using customer-relevant scenarios.

• Own solution designs, including applicable modules, data needs, integrations, scope, and delivery phases.

• Turn designs into sequenced implementation plans and statements of work, identifying effort, dependencies, and risks.

• Support proposals and commercial documents by ensuring commitments are technically deliverable.

• Lead solution workshops, guide software configuration, and remain accountable through customer go-live.

• Coordinate handoffs and deliverables across Product, Data, Engineering, and Delivery teams.