Senior Technical Account Manager

Senior Technical Account Manager

As a Senior Technical Account Manager, you will apply both of your passions - data analysis and empowering customers - to work every day. You will work directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help advise and consult them on their unique cost intelligence and AI ROI journey. These strategic conversations can cover a vast range of topics such as resource usage with engineering, tagging strategies with operations, COGS with finance, or unit cost trends with an executive audience…all in tandem! In this position, you bring your technical account management expertise, high critical and strategic thinking skills, and exceptional customer-orientation and relationship building to provide a memorable and long-lasting customer experience.

Responsibilities:

• Ongoing strategic customer segment onboarding and implementation initiatives, including addressing ad hoc requests

• Mentor, coach and train fellow TAMs on continuous improvement and enablement

• Form and maintain strong strategic relationships across key customer personas; Provide leadership and domain expertise in gaining credibility across senior