Senior Customer Support Engineer

Joining Collibra’s Support team

Collibra seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer to support the company's growth.

Collibra’s Senior Technical Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.

Senior Technical Support Engineers at Collibra are responsible for

• Managing all communication with customers and partners required to resolve support tickets.
• Assessing if support tickets are feature requests or product bugs.
• Resolving support tickets within the limits of contractual service level agreements (SLA).
• Replicating bugs.
• Training and mentoring junior support engineers.
• Coordinating and tracking the escalation of tickets.
• Maintaining a record of all communication and actions in Zendesk.
• Contributing frequently answered questions to the Collibra knowledge base.
• Participating in replying to Collibra community questions and discussions.

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