Senior Agent Experience Manager
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
*Please note this role is on-site at the Westhampton Beach office*
As a Senior Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything, including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As a Sr AEM, you are passionate about your customers and delivering a world-class experience.
At Compass, you will:
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Support local employee enablement efforts, ts including supporting onboarding/training of new Agent Experience employees
- Act as a local subject matter expert and p
