Junior Open Source Intelligence Analyst (Singapore, Remote)

We are currently looking to hire a Junior Open-Source Intelligence Analyst to join our team embedded with our client in Singapore!

*This is a full-time, remote position open to candidates based in Singapore. Applicants must be authorized to work in Singapore without employer sponsorship.

JOB DESCRIPTION

The Open-Source Intelligence (OSINT) Analyst will be responsible for monitoring all source information to proactively identify and assess risks and threats to the client, its hosts, and their guests. This position requires excellent communication skills and the ability to synthesize intelligence from multiple sources into products that clearly communicate risk and opportunity.  “Open source investigation” includes ongoing, persistent monitoring for threats; person of interest (POI) investigations; and social media analysis. This position sits under the organization's Global Investigations (GI) program and within Fraud & Safety Operations, which drives proactive detection, investigation, and enforcement against organized platform abuse and severe safety threats. 

RESPONSIBILITIES

• Monitor social media and public sources with OSINT tools to find advertising and event promotions that mention the client, using keyword, hashtag, geolocation, and image-based search techniques.
• Investigate each post to connect the promoter, venue, or hosting account to client activity: user accounts, connected accounts, listings searched and shared, and messaging or booking signals.
• Use internal data tools and basic SQL to query account, listing, and reservation data; pivot on identifiers such as phone, email, device, and payment to resolve an advertisement to reservations and surface connected accounts.
• Assess the level of risk (event size, timing, awareness, prior incidents, weapons or drug references) and recommend a tactical mitigation, from review to cancellation and account enforcement.
• Escalate resolved cases to Community Support Safety and other stakeholders with clear, evidence-backed write-ups, and document every step in the case management system to a standard that supports enforcement and, where needed, law enforcement disclosure.
• Follow the misattributed accounts user agreement, privacy guidelines, and levels-of-research policy on every case.
• Track case volume and outcomes, flag recurring promoters and venues, and share patterns that strengthen detection with the GI team and partner teams.
• Research international locations where clients and their employees may visit. This information may include crime and safety risks, political stability, and travel safety with regard to hotels and event venues, local customs and courtesies, and transportation best practices.
• Follow company procedures and processes as they relate to industry best practices and handling of confidential information. 
• Develop and maintain strong relationships with other business partners to effectively support their needs. 
• Work a flexible schedule as part of a 24/7 team, including assigned shifts on days, evenings, weekends, and holidays. 
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform to and abide by all regulations, policies, work procedures, and instructions
• This position may require up to 10% travel

REQUIRED QUALIFICATIONS

• 2–4 years of experience in OSINT, trust and safety, fraud, intelligence, or investigations, or demonstrated skills commensurate with that experience. 
• Hands-on open-source research skills: social media investigation, advanced Boolean searches, reverse image search, geolocation, and account attribution across platforms.
• Strong critical thinking, with the ability to weigh incomplete evidence, judge risk, and recommend a proportionate response.
• Comfortable working with structured data; basic SQL or a demonstrated ability to learn it within the first 90 days.
• Clear, concise written communication for case notes and stakeholder escalations.
• High attention to detail, sound judgment with sensitive personal data, and a commitment to the organization’s core values.
• Ability to work some non-traditional hours (nights, weekends, and holidays), since most events are promoted and held outside business hours.
• Comfortable with changing requirements and priorities 
• Experience working with the identification and analysis of threats made by POIs 
• Able to proactively communicate status and identify risks 
• Excellent writing and oral communication skills; Experience working with highly confidential information 
• Experience working with diverse partners 

PREFERRED QUALIFICATIONS

• Bachelor’s degree preferred; experience may substitute.
• Regional expertise 
• Language skills
• Data analysis 
• Experience using open-source and/or social media tools

COMPENSATION & BENEFITS

• Medical, Dental, Vision, EAP (Employee Assistance Program), Wellness. Benefits include Inpatient, Outpatient, Maternity, Dental, Vision, and EAP.  
• Life, AD&D (Accidental Death & Dismemberment), PTD (Permanent Total Disability).
• Group term life insurance $100,000
• Employee Assistance Program for personal needs
• Pension Scheme
• Discretionary Bonus after 1 year 
• 14 Days of Annual Leave (Vacation)
• 14 Sick Days
• 11 Public Holidays
• Maternity and paternity leave
• $1000 one-time stipend for Phone purchase and $100 monthly phone stipend
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Coaching and Mentoring Opportunities