Customer Success Field Operations Director

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.   Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.  Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.  The Impact of a Customer Success Field Operations Director at Coupa:   The mission of Customer Operations is to drive alignment across our customer-facing teams and optimize retention, renewal, and expansion performance. As the Customer Success Field Operations Director,, you will serve as the strategic advisor and operational partner to senior Customer Success leaders. You’ll be responsible for increasing operational efficiencies, streamlining processes, managing performance metrics, and enabling data-driven decisions across the post-sales Revenue organization. Your responsibilities include renewal forecasting, retention and expansion planning, customer health and adoption analytics, book-of-business and capacity planning, performance management, reporting & analytics, business insights, business processes, and Customer Success tools, and ensuring the revenue excellence model is standardized and implemented across the Customer Success business.