Support Analyst

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:Support Analyst to join our Global Customer Support Team. This role focuses on in-depth analysis, diagnosis, and resolution of complex user cases related to the Creatio product line, as well as continuous knowledge sharing and collaboration with internal technical teams.The role is based in Poland.Responsibilities:Technical Case Analysis & ResolutionMonitor the team’s support queue and proactively take cases into workAnalyze and diagnose incoming technical and functional issuesResolve user cases related to Creatio product functionalityImplement technical tasks such as building business processes, configuring integrations, and adjusting system behaviorProvide clear algorithms and recommendations for implementing additional business