Manager, Customer Success - Enterprise (m/w/d)

The Manager, Customer Success - Enterprise is responsible for onboarding, enablement and adoption for our high-touch customers, ensuring customers get value quickly and stay on track through to renewal. This role manages a team of Onboarding Managers and Subject Matter Experts, works closely with Account Management, Sales Engineering, Product and Operations, and drives time to value, product adoption, retention and expansion across the high-touch segment.

Success in this role requires strong team leadership, sound judgement in customer situations, commercial awareness, technical curiosity and structured delivery management, a proactive approach to achieving milestones, and consistent delivery aligned with company standards. The role improves how onboarding and adoption engagements are planned, run and measured, contributes insights on customer fit and churn drivers, and ensures smooth collaboration across the customer journey.