System Engineer - ( L3 End-to-End support expert)

Shape the utilities market of the future with us!

The System Engineer will be responsible for managing, deploying, and supporting cloud-based and on-premises infrastructure. This role involves Kubernetes-based application support, cloud environment management, project deployments (including HA & DR setups), and ensuring SLA compliance for enterprise-scale AMI projects.

What is the role about?

Role Summary:

Level 3 Support end to end provides expert-level technical and manufacturer support, responsible for resolving complex, critical issues and supporting backend, cloud, and infrastructure operations across platforms.

Key Responsibilities

• Perform deep root cause analysis for complex technical issues.
• Develop, test, and deliver fixes, patches, hotfixes, and upgrades.
• Handle security, performance, scalability, and reliability issues.
• Support major incidents, outages, and critical escalations within SLAs.
• Maintain product documentation, SOPs, and knowledge base.
• Support platform evolution, enhancements, and release activities.

Technical Support & Operations (L3 end to end)

• Provide L3 end to end support for application backend and cloud-related issues.
• Analyze, debug, and resolve clie