Operations Coordinator

Job title: Operations Coordinator

Contract Type: Full Time Permanent, subject to 6 months' probation

Location: Claregalway, Co. Galway

Salary: €40,000 per annum, paid monthly

At Culligan Home, we specialize in providing high-quality water treatment solutions to residential customers across Ireland. Our offering includes filtration systems, reverse osmosis units, and water softeners, helping households enjoy cleaner, safer, and better-tasting water.

This role ensures efficient scheduling, customer satisfaction, and operational excellence while supporting the company's strategic goals in the residential water softener and filtration market.

Responsibilities:

Team Leadership & Scheduling 

• Lead, coach, and support a team of 10-15 field engineers across service and installation functions. 

• Develop and manage daily, weekly, and monthly engineer schedules to meet customer demand and SLA commitments. 

• Ensure effective allocation of work based on geography, skills, and customer priority. 

• Monitor field team attendance, performance, and productivity. 

Customer Operations & Service Delivery 

• Act as the central point of contact between the field team and internal departments (Customer Service, Sale