Senior Onsite Support Engineer (On-site - Ghent)
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
We are currently looking for a Service Desk Team Lead to join our team in Ghent.
This is a hands-on leadership role combining daily coordination of service desk activities with direct involvement in operational support, including incidents, service requests, ticket handling, user support, and continuous service improvement.
The ideal candidate is a senior IT support professional with strong customer focus, solid technical troubleshooting skills, and the ability to guide team members while ensuring high-quality service delivery in a dynamic environment.
Tasks and Responsibilities
- Coordinate and oversee daily service desk activities to ensure efficient ticket handling, prioritization, and adherence to service levels.
