Customer Success Manager

Descope is a developer-first identity provider for customers, partners, and AI agents. Our drag-and-drop approach to identity enables developers to easily deploy authentication, MFA, SSO, and MCP/AI agent authentication without writing custom code.
Descope is trusted by over 1000 organizations in production, including GoFundMe, Databricks, GoodRx, Linktree, and You.com. The company has $88M in seed funding led by Lightspeed and Notable Capital.

We're "descoping" authentication plumbing from developers' daily lives while helping organizations turn identity into a business enabler. Come join us!

What You’ll Do:

As a Descope Customer Success Manager, you'll join our growing Customer Success team and own a book of business across enterprise and mid-market SMB customers. You'll partner closely with our Customer Success Engineers to drive adoption, retention, and expansion, acting as the trusted advisor customers rely on from onboarding through renewal.

You'll work within an established CS motion — tiered engagement, playbooks, and health tracking — and help sharpen it as we scale. We're looking for someone who brings strong opinions on what great customer success looks like and isn't afraid to improve how we do things.

The right candidate is equal parts operator and relationship builder: someone who can