Strategic Customer Success Manager (Digital Health & Pharmacy)
Develop Health is on a mission to use AI to radically accelerate access to life-saving medications. By automating complex, manual healthcare processes—like benefit verification and prior authorization— we've been growing rapidly and over the past couple of years have helped over 2.5 million patients!
We’re partnering with some of the largest pharmacy benefit managers and payers in the nation, revolutionizing how healthcare interactions occur by eliminating human delays and inefficiencies. Our small, elite team of founders and engineers have previously launched and exited successful healthcare startups including Rupa Health and Canvas Medical. We are now scaling rapidly following a major funding round.
About The Role
We're hiring a Strategic Customer Success Manager to own our largest digital health and pharmacy accounts after they sign.
This role doesn't carry a quota. You're measured on retention, renewals, and volume growth from your accounts, and you'll work closely with product and engineering.
Day to day, you'll set success criteria with each customer, catch risk early from usage data, and find where accounts can grow. As we add customers, you'll also build the account plans and QBR templates the rest of the team will use.
