Offline Customer Support Officer (Ogun)

About us

Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere.

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Job Title: Customer Support Officer (Offline State Support)

Department: Customer Support Operations

Reports to: Regional Team Lead

Location: Ogun state

About this role

The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consisten