(1114220) Technical Support Analyst

Diversified Services Network, Inc. (DSN) is seeking a full-time IT Technical Support Analyst to join our team in Irving, TX. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

As an IT Technical Support Analyst, you will serve as a dedicated technical support resource, ensuring consistent, responsive coverage for the help desk team — including weekend hotline hours. In this role, you will triage and resolve incoming support cases with urgency and precision, helping maintain service continuity and reduce backlog for the broader team.

Key Responsibilities

• Provide weekend hotline coverage (Wednesday–Sunday, 7:00 AM–3:30 PM), serving as the primary point of contact for incoming technical support cases during that window.
• Handle password resets, system access allocations, and data conversions as part of day-to-day case management.
• Apply advanced troubleshooting and root cause analysis to identify, diagnose, and resolve complex technical issues across hardware and software platforms, preventing recurrence.
• Review and comb through logs and large datasets to support issue diagnosis.
• Collaborate with team members virtually via Microsoft Teams and in person to es