(1116115) Telematics Technical Support Engineer
Telematics Technical Support Engineer
Diversified Services Network, Inc. (DSN) is seeking a full-time Telematics Technical Support Engineer to join our team in Mossville, IL. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position Overview
The Telematics Technical Support Engineer serves as the next-level escalation resource for Tier 2 Customer Support, resolving complex and critical telematics issues across a broad portfolio of heavy equipment products used in industries worldwide. This role combines hands-on technical troubleshooting with dealer support and cross-functional collaboration to drive issue resolution and improve customer outcomes.
Key Responsibilities
• Take ownership of escalated telematics tickets from Tier 2 Customer Support counterparts seeking advanced technical expertise.
• Diagnose and troubleshoot telematics and connectivity issues remotely, working directly with dealers to gather information and implement solutions.
• Resolve routine issues independently and escalate critical issues internally, partnering with the Technology Service Engineering team
