Customer Service and Research Specialist
Customer Service and Research Specialist
Position Title: Customer Service/Research Specialist
Job Location: Phoenix – 85021 Area
Employment Type: Full-Time, Onsite
Position Overview
Customer Service/Research Specialist serve as a consultant supporting the state of Arizona. This position provides customer service and administrative support to individuals applying for or receiving state benefits and services.
Working under general supervision, the specialist research and reviews applicant information, updates electronic case records, and verifies documentation using multiple state databases and computer systems. The position serves as a primary point of contact for applicants by answering inbound calls, making outbound calls, returning voicemails, and providing accurate information regarding the application and case process.
Successful candidates demonstrate professionalism, empathy, strong communication skills, and attention to detail while managing multiple systems and maintaining compliance with DES policies and procedures.
Key Responsibilities
- Answer inbound calls and assist applicants with questions regarding state programs and services.
- Make outbound calls to obtain, verify, or clarify applicant information.
- Return voicemails and document all customer interactions accurately and timely.
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