Trainee Administrator

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Using specialist tools to extract the data needed
• Responding to data-related queries and keeping track of these
• Analysing data to identify trends
• Setting up processes and systems to make working with data more efficient
• Researching new ways to make use of data
• Producing reports and charts communicating trends within data to non-specialists
• Presenting information generated from data to clients and managers.
• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Action all incoming faxes
• Signpost patients to the correct service
• Process incoming and outgoing mail
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
• Process calling letters