Posted Aug 26•Remote
Manager, Product Support
managerRemote€60,000 – €80,000 / yr
Required Skills
Product SupportCustomer SuccessTeam LeadershipProcess ImprovementCross-functional Collaboration
Job Description
About the role
We're looking for a Manager, Product Support to lead and grow Ellevation's Product Support team, made up of full-time team members and part-time associates. You'll set the standard for how the team shows up for partners, own the tools and processes that let support scale, and serve as the connective tissue between Support, Customer Success, Product, and Engineering when bugs, incidents, or emerging trends need attention. This role suits someone who leads with empathy, thinks in systems, and is energized by making a good team even better.
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