Engagement Coordinator
Engagement Coordinator
Reports to: Director of Coaching Excellence
Location: Fully remote, working US Eastern Time hours
Pay: $24,000 a year to start, rising with each year of service
About this Role
Engagement Coordinators are the EMERSE equivalent of paralegals in a law firm. They are the operational backbone of client delivery: engagements run smoothly, coaches are fully supported, and clients get a seamless experience. The role combines project management, client administration and sales support, and it builds deep knowledge of EMERSE's products and services.
This role suits someone who is highly organized, detail-oriented and always looking to improve how things work. Coordinators handle logistics and administration, and they also support clients directly: answering questions, running NPS surveys and keeping the CRM current. Over time, a Coordinator becomes a near-substitute for a coach on operational matters, which makes the role an indispensable part of how EMERSE delivers.
