Business Consultant

Position Summary

At JAN-PRO in Oklahoma City, we are seeking a highly motivated Business Consultant to work closely with franchise owners, helping them grow their businesses, improve operational performance, and increase profitability. In this role, you will support an established network of franchise owners by providing operational guidance, conducting customer inspections, delivering training and certification support, and helping resolve customer concerns. Your mission will be to provide tailored solutions that strengthen customer satisfaction, support account retention, and drive long-term success for franchise owners and their customers.

 

Key Responsibilities

• Engage with assigned franchisees to understand their unique challenges and goals.
• Ensure franchisees are adhering to company standards and policies, providing guidance and coaching when necessary.
• Conduct customer inspections and operational assessments to identify service deficiencies, ensure quality standards are maintained, and provide actionable recommendations for improvement.
• Conduct regular site visits to franchise locations to assess operations and provide feedback.
• Partner with franchise owners to resolve customer concerns, troubleshoot operational challenges, an