Field Service Administrative

1.Administrative Support to the Manager of Service Technicians

• Prepare reports, summaries, and presentations

• Coordinate communication and information flow between departments

2.Coordination of Field Service Technicians

• Plan and optimize technicians’ schedules and assignments

• Monitor service job execution (timeliness, quality, completion)

• Support dispatching and prioritization of service requests

• Maintain regular communication with field technicians and resolve operational issues

3.Service Systems & Documentation Management

• Enter and update data in Dynamics systems

• Ensure accuracy and completeness of service documentation (service reports, protocols)

• Maintain proper documentation archiving in line with company procedures

• Generate KPI reports related to service performance

4.Customer & Internal Collaboration

• Act as the first point of contact for administrative service-related inquiries

• Coordinate service requests and track their status

• Collaborate with internal departments (Sales, Logistics, Warehouse, Finance)

• Support complaint handling and escalation processes