Service Desk Analyst I - Req # 1369 (Shift Wed-Sun 4pm - 1am EST)

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Overview

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*Candidates must be located in or near the Virginia Beach, Virginia area*

Shift: Wednesday - Sunday 4pm - 1am EST

As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.

For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable hi