Director of Customer Success

Role location is open to both London and Dubai.

Shape the future of Customer Success at Euromonitor International

At Euromonitor International, we help organisations make confident decisions through trusted data, market research and consumer insights. As we continue to evolve our commercial organisation, we're looking for a highly strategic and commercially-minded Director of Customer Success to build and lead a world-class global Customer Success function.

This is a unique opportunity to define the vision, operating model and future direction of Customer Success across a global business. Working closely with Account Management, Sales, Product and Marketing, you will ensure customers achieve measurable value from their partnership with Euromonitor while creating the conditions for long-term retention, adoption and growth.

The Opportunity

As Director of Customer Success, you will design and scale a global function focused on customer onboarding, adoption, engagement, value realisation and health. You will establish the frameworks, processes and capabilities needed to deliver a consistent, data-driven customer experience across markets and customer segments.

You will also play a key role in accelerating growth by ensuring customer insights, adoption trends and unmet needs are translated into expansion opportunities for our Account Management teams.

This role combines