About the Role

We’re looking for someone to be our point person and incident commander at night — the hours our platform runs but Jester and the daytime team aren’t on. Our platform (Autopilot) helps 2,000+ dental labs worldwide get their cases booked correctly within 15 minutes of arrival, every time, so when something breaks overnight, someone has to be ready with a fast, safe fix immediately — not by morning.

This is an individual contributor role, not a people-management position. You won’t have direct reports. What you will have is real responsibility: you’re the one who owns incident response at night, and you make sure the same process and communication standard that runs during the day holds up just as well at 2am. You’ll also train one Application Support team member to be your trusted backup at night — someone you can delegate real tasks to, not just someone shadowing you.

What You’ll Own

• Incident command at night. When something breaks overnight, you declare it, triage it, and drive it to resolution — the same triage-first standard used during the day, applied consistently after hours.
• Platform monitoring, day and night. Watch the health of every module and catch problems early, whatever the hour.
• Cross-shift consistency. Make sure the pro