Support Engineer

We're looking for a hands-on Support Engineer to make sure our customers succeed with Firecrawl, and to build the systems that let a small team support a fast-growing customer base. You'll diagnose complex API issues, help developers through integrations, and give our most important customers answers they can trust. You'll also be the one who notices the same problem keeps coming up and automates it away, using AI triage, internal tools, agents, or whatever the simplest fix turns out to be.

You'll be the technical bridge between our users and the product. That means using good judgment about what matters most, sharing what you learn with the rest of the team, and owning your work end to end.

Salary Range: $193,000–$218,000 USD/year (SF) / $166,000–$200,000 CAD/year (Toronto)

Equity Range: Competitive equity. Details shared during the process.

Location: Toronto, ON (Toronto Hub) preferred, or San Francisco, CA (SF HQ). On-site, five days a week.

Job Type: Full-Time

Experience: 3+ years

Work Authorization: Must be authorized to work