Customer Support Specialist - DACH
As a Customer Support Specialist, you’ll be at the heart of how our DACH customers experience Tellent. You’ll help customers get the most out of our Talent Management Suite by solving problems, answering questions, investigating issues and turning customer feedback into opportunities to improve our products and how we support them.
You’ll become a trusted expert across our products Tellent Recruitee and TellentHR Manage, combining strong product and technical knowledge with empathy, critical thinking and AI-powered support tools. Beyond resolving individual customer questions, you’ll help us identify patterns, improve our knowledge and processes, and contribute to making Support better for both our customers and our teams.
Your 12-Month Journey
During the first 3 months: You’ll learn the Tellent products, our customers, Support processes and tools, while building confidence in handling customer conversations independently. You’ll start resolving customer questions and issues with support from your teammates and identify your first opportunities to improve how we work.
Within 6 months: You’ll work with increasing autonomy across your assigned product areas and become a trusted point of contact for our DACH customers. You’ll take ownership of more comp
