Customer Success Manager, Strategic Markets

This role is based in Soho, New York City and expected to be in office 4 days a week.

Flowcode

Flowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 trust Flowcode to turn physical moments into digital actions, fast.

The Role: Customer Success Manager, Strategic Markets

We're hiring a Customer Success Manager to own a portfolio of strategic enterprise accounts across financial services, travel, auto, and tech, supporting clients like Delta, Goldman Sachs, JP Morgan, Liberty Mutual, AmEx, and more. You'll partner with enterprise marketing, sponsorship, and customer experience teams to turn campaigns, sports partnerships, events, and physical touchpoints into measurable digital engagement, driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.

 

You'll thrive in this role if you: