Front of House

Company Description

Frasers Group is a leading name in the sports and fitness industry, renowned for our dedication to excellence and innovation. Our Slazenger Paddle Clubs are a cornerstone of this mission, providing state-of-the-art facilities, expert coaching, and a welcoming community for paddle sports enthusiasts of all levels.

Job Description

The Role: We are looking for an enthusiastic and customer-focused individual to join our team as a Front of House representative at our Paddle Club. In this role, you will be the first point of contact for our members and guests, ensuring they receive a warm welcome and exceptional service. Your role is crucial in creating a positive atmosphere and providing support to both members and staff

Responsibilities:

• Greet members and guests with a friendly and professional demeanour, ensuring they feel welcomed and valued.
• Handle member check-ins, bookings, and inquiries efficiently and accurately.
• Provide information about the club’s facilities, programs, and events, assisting members with any queries or needs.
• Maintain the reception area and lounge spaces, ensuring they are clean, organised, and inviting.
• Assist with membership sign-ups and renewals, providing information and guidance on membership options.
• Support the management team with administrative tasks, including scheduling, record-keeping