Level 1 Customer Support Agent

About Parsel

Parsel is a logistics and operations platform designed to simplify and optimize supply chain processes. By leveraging technology and customer-focused solutions, Parsel helps streamline order management, customer support, and delivery operations.

About the Role

As a Level 1 Customer Support Agent, you’ll be the first point of contact for customers experiencing delivery issues. Your primary responsibility is to resolve delivery-related questions and exceptions quickly, accurately, and professionally, while following established workflows.

This role is especially suited for someone with hands-on knowledge of US last-mile delivery who understands how packages move from fulfillment through final delivery and can confidently explain shipment statuses and next steps to customers.

This role executes established policies and workflows — it does not define them.

Key Responsibilities

• Handle inbound end-customer support tickets related to US package deliveries

• Investigate shipment issues and provide clear, accurate updates to customers</