Manager, Client Relations

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We are looking for a strategic and relationship‑focused Manager, Client Relations to lead and grow Reliance Health’s partnerships with our B2B clients. The ideal candidate will bring strong experience in client relationship management, team leadership, and data‑driven decision‑making, with a passion for ensuring that business customers derive maximum value from our health plans.

This role is perfect for someone who is both people‑oriented and analytical, thrives in a dynamic environment, and is committed to delivering exceptional client experiences that drive retention and growth.

As the Manager, Client Relations, you will:

1. Drive customer success and retention

• Build and run customer success strategies that improve satisfaction, deepen loyalty, and reduce churn across our large enterprise accounts.
• Proactively check in with clients to understand their needs, resolve